Cadianda offers flexible monthly support plans to suit the needs of any size business located in Montreal. Each plan offers set hours of service, specific guaranteed response time frames and reduced on-site/remote hourly rates for a monthly fee.
These options are designed to allow for better budgeting of your routine maintenance needs, as well as provide the security of 24/7 emergency servicing. Cadianda support plans offer experienced and dependable network and technical support for peace of mind with made to measure pricing options to fit your business.
|
Support Plan Features
|
Standby
|
Small Business
|
Mid Size Business
|
Enterprise
|
|
Monthly
|
$50.00
|
$100.00
|
$250
|
$900
|
|
Number of Desktop Computers†
|
N/A
|
3
|
10
|
30
|
|
Number of Servers‡
|
N/A
|
0
|
1
|
5
|
|
Guaranteed Response Time
(Non Emergency)
|
3 Business
Days
|
2 Business
Days
|
1 Business
Day
|
1 Calendar
Day
|
|
Service Hours
|
9am - 5pm
Mon-Fri
|
9am - 6pm
Mon-Fri
|
8am - 8pm
Mon-Fri
|
24/7
|
|
Included On-Site/Remote Support
(Within Service Hours)
|
N/A
|
4hrs
|
10hrs
|
20hrs
|
|
Additional On-Site/Remote Support
(Within Service Hours)
|
$50/hr
|
$45/hr
|
$40/hr
|
$50/hr
|
|
After Hours On-Site/Remote Support
(Non Emergency)
|
$75/hr
|
$65/hr
|
$55/hr
|
$0/hr
|
|
On-Site/Remote Emergency Service
(24/7, 24hr Response Time)
|
$120/hr
|
$110/hr
|
$100/hr
|
$0/hr*
|
GST and PST is not included in prices above
† Support for Additional Computers: $20/m each, or $150/m for 10
‡ Support for Additional Servers: $30/m each, or $125/m for 5
* $50/hr rate applicable after 20hr “included on-site/remote support” service